If you have a problem, a question that has not been answered within our FAQ section, please contact us in one of the following ways:
Send us an email.
Click here to email us. Our Support Staff will send back a response as soon as possible.
NOTE: Although the email correspondence from us come from "firstname.lastname@example.org", we are unable to respond to email sent directly to these email addresses. We receive thousands of SPAM emails daily in Mark's mailbox, making it virtually impossible for us to locate the legitimate emails like yours. Instead, we ask you to use our Email Form - just click the link above to access the Email Form and write to us. This way, Mark and his support staff can access your message and respond as soon as possible. Also be sure to add "email@example.com" to your "known sender" or "trusted sender" list to ensure you receive email from us.
Call us toll free.
Our toll free number is 1-877-362-3912. Support Staff is available to answer calls from 9 AM to 10 PM (Eastern Time) weekdays and 10 AM to 6 PM Saturday. Our offices are closed on Sunday and major holidays such as Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas. On these days our staff handles only emergency situations.
Write or fax us.
2700 Oregon Road
Northwood, Ohio 43619
Fax: (419) 725-8138